Help
Orders
Order confirmation
You'll receive an order confirmation by email immediately after payment. If you don't see it, check your spam or promotions folder, then contact us.
Changing an order
Need to change something? Email us as soon as possible. If your order hasn't been dispatched yet, we'll do our best to update or cancel it.
Wrong address
Please contact us before your order is dispatched. Once a parcel has been shipped, we're unable to guarantee that the delivery address can be changed.
Delivery
Cost
Free delivery within Singapore — no minimum purchase required.
Delivery time
Orders are dispatched within 1 business day, with delivery typically taking 3–7 business days after dispatch.
Tracking
Once your order has been dispatched, you'll receive a tracking link by email. If your tracking hasn't updated after 3 business days, contact us and we'll investigate it with the courier.
My order hasn't arrived
If your parcel hasn't arrived by the expected delivery date, please contact us within 7 days of the expected delivery date. We'll investigate the shipment and help resolve the issue.
My order arrived damaged
Please take clear photographs of the package and product before opening or using it, then contact us within 7 days of delivery. Depending on the situation, we'll arrange a replacement or refund.
Refunds
How do I request a refund?
Email HaneulSalmon1@gmail.com with your order number and the word "REFUND" in the subject line.
How long do I have?
- 1 bottle: 30 days from delivery
- 3 bottles: 60 days from delivery
- 6 bottles: 90 days from delivery
Do I need to return the product?
No. You can keep the bottle. We don't require you to send it back to request a refund.
How long does a refund take?
We'll acknowledge your request within 1 business day and process approved refunds within 1 business day. Once processed, your bank or payment provider may require additional time for the funds to appear in your account.