Most stores skip this. You should not — you are running a seeded review programme, and a published policy turns that from a liability into a trust asset.
How we handle reviews
We publish what we receive
We publish every review submitted by a verified purchaser or programme participant, including negative ones. We do not remove a review because it is unfavourable.
We do not edit them
We may correct an obvious typographical error. We do not alter the substance of a review, soften a criticism, or add anything.
Free products are disclosed
Some of our reviewers received the product free of charge in exchange for an honest review. Every such review is labelled, directly beneath it, with the words: "Received product free in exchange for an honest review." Reviewers are told in writing that a negative review will still be published and that they are under no obligation to be positive.
We do not buy reviews
We do not purchase reviews, generate them, incentivise positive ratings, or offer discounts, refunds or gifts in exchange for a favourable review.
Photographs
Any customer photograph published here was submitted voluntarily with written permission. Before-and-after photographs, where published, are unedited originals taken under a fixed protocol, and are captioned with the exact time interval.
What we may remove
Content that is unlawful, abusive, discriminatory, contains personal data belonging to someone else, is obviously spam, or is not about our product.
Withdrawing consent
If you have submitted a review or photograph and want it removed, email HaneulSalmon1@gmail.com and we will remove it from anything we control within 14 days.