Shipping
Where we ship
We ship within Singapore. ▢ (State whether you ship internationally. If not: "We do not currently ship outside Singapore.")
Cost
Shipping is free on all orders within Singapore. There is no minimum spend.
Processing time
Orders are processed within ▢ business days of payment. Orders placed on weekends or public holidays are processed the next business day.
Delivery time
Once dispatched, delivery within Singapore typically takes ▢ business days.
Orders are shipped from ▢ (state the country your fulfilment operates from — if it is not Singapore, say so plainly here. A buyer who discovers an overseas dispatch after paying will refund, and tell people.)
Tracking
You will receive a tracking number by email once your order is dispatched. If you have not received it within ▢ business days, email us at HaneulSalmon1@gmail.com.
Delays
Delivery estimates are not guarantees. Public holidays, peak periods and courier delays can extend them. If your order has not arrived within ▢ business days of dispatch, contact us and we will chase it.
Incorrect addresses
Please check your delivery address at checkout. We cannot redirect a parcel once dispatched. If a parcel is returned to us because of an incorrect or incomplete address, we will re-ship it once you confirm the correct address; a second re-ship may incur a charge.
Lost or damaged parcels
If your parcel arrives damaged, photograph it before opening and email us within 7 days. If tracking shows delivered but you have not received it, contact us within 7 days and we will investigate with the courier.
Questions: HaneulSalmon1@gmail.com